The top issue on the minds of C-Suite Execs? Attraction and retention of top talent. The problem? Workplace incivility.
Harvard Business Review found that 99% of workers reported that they experienced incivility in the workplace! The cost of incivility on corporate bottom lines is staggering and the younger workers will quickly leave an organization whose values and behaviors don’t match their own. By introducing a seemingly “small” concept – civility – organizations can turn the tide.
In the state of constant disruption in which many organizations find themselves, the new Smart Machine Age and era of AI, organizations are being challenged to redefine the roles of their leaders – which is the trickiest to do as the way they’ve done things in the past has definitely worked. This talk focuses on the opportunity to help your leaders – and their teams – understand that, if you don’t disrupt your business, someone else will do it for you!
Every company has a culture. It may be expressed in the feelings, tones, moods, and attitudes of your people. Or in the assumptions, values, traditions, artifacts, and ethical understandings/ practices of the organization. More than salaries, benefits, or perks, the employees of today care about working for an organization that shares their values. In an age of statistical “full-employment,” creating these cultures is the key to the #1 issue on the minds of C-Suite executives: hiring and retention of top talent.
It’s common sense: Take care of your staff, and your staff will take care of your customers. But most companies fail to recognize the impact of employee morale on the customer experience…at our own peril. The majority of America’s workforce is actively disengaged – at a cost of $450 billion annually! This talk focuses on both easy and more advanced strategies to create workplaces where employees go above and beyond – because they want to.